Warranty and Other Information

Pure Water Northwest Full Lifetime Warranty on Workmanship

At Pure Water Northwest, we stand behind the quality of our craftsmanship with a Full Lifetime Warranty on Workmanship. This means that any installation performed by our team is guaranteed to be free from defects in workmanship for the life of the system. If an issue arises due to our installation, we will correct it at no cost to you—no fine print, no hassle.

Manufacturer’s Product Warranty

While we guarantee our workmanship, product components such as tanks, control valves, and filters are covered separately under the manufacturer’s warranty.

Most manufacturers in the water treatment industry typically offer:

• 10-Year Warranty on Tanks
• 5-Year Warranty on Control Valves

Exact terms and coverage details for each product can be found in the product’s official warranty documentation, which we are happy to provide upon request. Manufacturer warranties are subject to their own terms and conditions, and we assist our customers in submitting any valid claims.

What’s Not Covered

• Issues caused by misuse, abuse, or neglect
• Damage resulting from unauthorized modifications or repairs
• Problems due to water conditions outside the system’s rated capacity
• Electrical or plumbing issues unrelated to the installed system
• Frozen or improperly drained systems

Peace of Mind Guarantee

We pride ourselves on delivering not just high-quality water treatment solutions, but also dependable service that stands the test of time. If you ever have a question, concern, or warranty issue, we’re here to help.

For questions about a specific product or to obtain a copy of your manufacturer warranty, feel free to contact us directly.

Warranty and other important information regarding approvals and cancelations.

Our warranty is better than anyone in the business, if you find a better one, let us know.  We warranty our workmanship for life. If the problem is in any way related to our work, we will fix it at no additional cost to you. The Warranty of our product will be detailed in the brochure for the product, our products beat or are equal to all others in the industry, if you find a better one, let us know!

Our Water Quality Promise & the Importance of Testing

At Pure Water Northwest, we stand firmly behind our work. We guarantee successful treatment only for the contaminants we’ve tested for and identified—and we welcome post-treatment testing to confirm your water is safe and clean.  The Guarantee means we fix it at our cost.

Testing is the first and most important step. We begin by testing your water for up to 7 common contaminants. If needed, additional testing can be performed for issues such as iron bacteria, tannins, arsenic speciation, or full-spectrum analysis—especially when water symptoms suggest more complex concerns.

Once we know what’s in your water, we design a system tailored specifically to your test results. We treat only what we’ve identified, and we don’t oversell unnecessary solutions.

If your system ever fails to perform:

• We’ll first re-test your water (at your cost) to rule out new or previously unknown contaminants.  If no new contaminants are found then we refund the cost of testing.
• If the cause is within the scope of what we tested and treated for, we’ll fix or adjust your system at no additional cost.
• If a new or untested contaminant is found to be the cause, we’ll work with you to address it with transparent recommendations in the least expensive way possible and as close to our cost as we can get without loss to our company.

By approving or signing an estimate, you acknowledge our commitment: we fix any system failures at no cost, unless a new or untested contaminant is found to be the root cause—due either to testing limits or changes in your water supply.

No Shows

No Shows: We charge 125 to 225 dollars for a service call depending on your area.  If we are coming to you (even if we are coming out for free) we will charge a service call fee for any no-show appointment.

Installation Considerations

1. Drainage: All water treatment systems require drainage. We will drain into existing drainage fields, Customer provided drain lines and can tie into sewer or septic in some cases as well. We always endeavor to follow all local codes and ordinances regarding proper drainage. Please inform us if you have any concerns over your drainage so we can be certain to meet all of your specific needs.  This may include drilling a hole in the wall and may include running piping outside and inside the home.
2. Our systems must hook up to the closest point to your water shutoff, we can not replumb your system to bypass your hose spigots unless they are also plumbed close to the shutoff already.  In order to avoid violating plumbing code a licensed plumber would need to be contacted to bypass your outside hose spigots.  Due to the efficiency of our systems, in most cases bypassing the hose spigots is unnecessary.
3. Power:  Our systems require power; the amount is usually the same as an alarm clock.  If you do not have an available plug near the installation location, you will need to have one installed.
4. Our standard installation cost does not include: Drywall work, stonework, concrete cutting, concrete drilling, masonry work, roofing, carpentry, digging, trenching, or working on plumbing outside the scope of the installation.  We are not licensed to do non-water-treatment plumbing work. The space around the system installation location must be free of clutter and we need room to work, if we need to move stuff or clean before we work there will be an additional charge.
5. Freezing and other concerns over piping and weather.  Our systems should not get too wet and they should not get too cold.  We will install the systems where we are asked to install them and confirm the location is acceptable.  Please note that while most of our customers have had no issue in uninsulated sheds some have had their systems freeze.
6. Pipes run to and from the system must be in an insulated space.  If they must be run outside then it would be the customer’s responsibility to hire an electrician or plumber to heat the pipes if needed, per our licensing regulations the most we can do is insulate them if called for.
7. Add-Ons to protect the system are optional but recommended
8. The warranty on the valve does not cover damage or issues caused by sediment, this is why we offer sediment filters.  If installed with a pre-sediment filter we personally remove this exclusion thereby restoring the warranty to the valve in those cases.
9. For an existing system: We only warranty systems that we sell and install.  It is common for older systems to fail and for that to be the hidden cause of a larger problem.  If we are connecting to or making use of any existing equipment, we cannot guarantee the final water quality.

Cost of Installation

Our installation cost is based on the most typical home, one with exposed plumbing accessible in a garage with an easy access to a drain line. In rare cases, it becomes necessary to increase the costs during the installation phase at a standard time and material basis. Customers are responsible for the cost of the work we perform for them. However, we endeavor to ensure our prices are accurate.

Buyer’s Right to Cancel

You may cancel this transaction, without penalty or obligation, within three business days from the date of signing below. If you cancel, you must make the delivered goods available to the Seller at your residence in substantially the same condition as received. Seller will work with you to arrange prompt pickup.

If Seller fails to retrieve the goods within 20 calendar days after you provide written notice of cancellation—and you have made reasonable pickup availability—you may retain or dispose of the goods without further obligation.

To cancel this transaction, you must mail (via certified mail) or deliver in person a signed and dated written notice of cancellation to:
Pure Water Northwest, PO Box 316, Kingston, WA 98346
no later than midnight of the third business day after signing.

After this cancellation period, deposits are non-refundable, except where required by law.

Failure to Pay or Improper Cancellation

If Buyer cancels the sale after installation is complete or fails to pay as agreed, Seller is entitled to reclaim the installed goods. Buyer agrees to cooperate with removal and is responsible for Seller’s recovery costs.

In cases of non-recovery or unpaid obligations, Buyer agrees that Seller may assert a lien pursuant to applicable Washington State lien laws, including RCW 60.04. and seller agrees by signing the contract that Pure Water Northwest may acquire such a lien.

If any payment due under this agreement is late, it shall accrue interest at the maximum legal rate allowed by Washington law.

Seller’s Costs

Seller’s recoverable costs may include:

• Installation labor
• Commissions paid to Seller’s agents
• Product value and depreciation
• Related products furnished
• Legal fees or other costs incurred in enforcing this agreement

This agreement contains the full understanding between Buyer and Seller.  No verbal promises or representations shall modify this agreement.